Help

Support.

Last updated: 29 August 2026

Scadex is built by a small team in the Netherlands. There is no ticket queue and no phone tree — you email us and a person replies, usually within a couple of working days.

Email us

For a bug, four things make it far quicker to fix: your device, your OS version, the app version from Settings, and what you were doing just before it went wrong.

Delete your account

In the app: Settings → Account → Delete account. Your account and your whole collection go with it, and it cannot be undone.

If you cannot sign in, or you have already removed the app, email privacy@scadex.app from the address on the account with Delete my account as the subject, and we will do it for you within 30 days. What is deleted, what we have to keep and how long it all takes is set out on the delete your account page.

A card will not identify

  • Lay the card flat and fill the frame with it, keeping all four corners inside the guides.
  • Even, indirect light. Glare is the most common reason a scan fails, and a sleeve or toploader is usually the source of it — take the card out if you can.
  • Up to four cards in one shot, but leave a gap between them so their edges do not touch.
  • Still nothing? Email us a photo and the set name. That is how gaps in recognition get found and closed.

A price looks wrong

Scadex prices cards for the European market, from Cardmarket data, so the figures will not line up with a US price guide — and a graded copy is not priced like a raw one. How Scadex prices cards explains where each number comes from and what it does and does not tell you.

Scadex Pro and billing

Subscriptions are sold and billed by Apple and Google, so they are managed there: App Store → your name → Subscriptions, or Google Play → Payments and subscriptions. Refunds are the store’s decision rather than ours, but tell us if something went wrong and we will help you make the case.

Answers that are already written down

  • Guides — pricing, condition, grading and what to look for before you buy or sell
  • Blog — spotting fakes, selling in Europe and storing cards properly
  • Glossary — the vocabulary, from NM to population report
  • Privacy policy — what we collect, why, and your rights over it