Your data

Delete your account.

Last updated: 29 August 2026

You can close your Scadex account whenever you want, and the collection stored against it goes with it. There are two ways to do it: yourself, in the app, or by asking us. You do not need the app installed, or a working sign-in, to ask.

Delete it yourself, in the app

  1. Open Scadex and go to Settings.
  2. Open Account.
  3. Choose Delete account.
  4. Confirm. The account closes and you are signed out.

This cannot be undone, and your collection cannot be rebuilt afterwards — not by you and not by us. If you want a copy of what you had first, email us before you delete and we will send you your data in a portable format.

Or ask us to do it

Email privacy@scadex.app from the address on the account, with Delete my account as the subject. This is the route to use if you cannot sign in, if you have already removed the app, or if you would simply rather we handled it.

If you write from a different address we will ask you to confirm from the one on the account. That check exists so that nobody can close your account on your behalf; we do not ask you for identity documents. Requests are answered within 30 days, which is what the GDPR allows us, and in practice within a few working days.

What is deleted

  • Your account and sign-in details, including your email address and display name
  • Your collection — every card and sealed product, with quantities, conditions, notes and the dates you added them
  • Your position history: what you paid, value over time and set progress
  • Watchlists, alerts and in-app preferences
  • Scan images still held against your account
  • Push notification tokens and the device records linked to your account

What is kept, and why

A little outlives the account, and only where the law requires it or where it can no longer be traced back to you:

  • Payment and invoice records, if you ever bought a subscription. Dutch tax law requires these to be kept for seven years. They sit with our accounting records, not in the app.
  • Anonymised, aggregated figures — for instance how often a card was scanned in total. These carry no link back to you and cannot be turned back into your account.
  • Records needed to establish or defend a legal claim, or to prevent fraud and abuse, for as long as that purpose lasts.
  • Technical logs, which are kept for up to 12 months and then rotate out.

How long it takes

The account stops working immediately. Account and collection data is removed from live systems straight away, and purged from backups within 90 days — the same window as the retention section of the privacy policy.

A subscription is a separate thing

If you subscribed to Scadex Pro, deleting your account does not cancel it: the subscription is sold and billed by Apple or Google, not by us, so only they can stop it. Cancel it under App Store → your name → Subscriptions, or Google Play → Payments and subscriptions. Do that first, or billing carries on after the account is gone.

You can also delete less than everything

Closing the account is not the only option. Individual cards and sealed products can be removed in the app, and you can email privacy@scadex.app to correct something, to delete one specific part of your data, or to get a copy of all of it. Those rights are set out in full in the privacy policy.

Questions

Anything about this page or about your data goes to privacy@scadex.app, and general help is on the support page. If you think we have handled your data badly you can also complain to your national data protection authority — in the Netherlands that is the Autoriteit Persoonsgegevens.