Need help with Scadex? We're a small team — every email is read by a human, usually within one business day.
Contact us
Email: hello@scadex.app
Privacy & data requests: privacy@scadex.app
Feedback & feature ideas: feedback@scadex.app
Common questions
How do I cancel my subscription?
Subscriptions are billed through Apple or Google and are managed there. To cancel:
- iPhone / iPad: Settings → Your name → Subscriptions → Scadex → Cancel Subscription
- Android: Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Scadex → Cancel subscription
Uninstalling the app does not cancel your subscription. Cancellation takes effect at the end of the current billing period — you keep access until then.
How do I get a refund?
Refunds for subscriptions and one-time purchases are handled by Apple or Google. To request one:
- App Store: visit reportaproblem.apple.com
- Google Play: visit play.google.com/store/account/orderhistory and tap the purchase
If your refund request is denied and you believe you're entitled to one under EU consumer law, email hello@scadex.app and we'll see what we can do.
How do I delete my account?
Open the app and tap Profile → Settings → Account → Delete account. Your profile, vault, scan history, and any user-generated content are permanently removed within 30 days. See the Privacy Policy for full details on data retention.
How do I restore a purchase on a new device?
Open the app, go to the paywall, and tap Restore Purchases. Sign in with the same Apple ID or Google account you used to buy. Your subscription will be restored automatically.
The AI graded my card incorrectly — what now?
Scadex's AI grade is an estimate based on the photo you provided. For an official grade, submit the card to PSA, BGS, or CGC. If you consistently see grades that look wrong, please email us a photo and the grade you expected at feedback@scadex.app — it helps us improve the model.
System status
If the app feels broken (sign-in failing, scans not processing, prices not loading) it's usually a transient backend issue. Try again in a few minutes. If the problem persists, email us with your device model, iOS / Android version, and a description of what you were doing.